Shipping policy

Last updated: 9 October 2026

Thank you for shopping with ISDONE. This policy explains how we ship your order, how much it costs, and what to expect after your purchase.

  1. Production and Order Processing

Each ISDONE item is made especially for you after you place your order.

Unless otherwise stated on our website, production and processing take 2–5 business days, excluding public holidays.

Orders placed after midday, on weekends, or on public holidays may begin processing on the next business day.

You will receive a shipping confirmation email with tracking information once your order has been shipped, if the shipping method supports it.

  1. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout.

Estimated delivery times after production are:

Portugal: 3–5 business days.
Europe: 5–10 business days.
Rest of the world: 10–20 business days.

These delivery times begin once your order has been shipped and do not include the production and processing time stated above.

Delivery times are estimates, not guarantees. They may vary during busy periods, such as Christmas, and may be affected by carrier delays, weather conditions, or other events outside our control.

  1. Shipping Costs

Shipping charges are calculated at checkout based on the destination, order weight, and selected shipping method.

Free standard shipping may be available on selected orders, as displayed at checkout.

  1. Customs, Taxes, and Other Applicable Charges in Canada

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and brokerage or carrier handling fees.

If taxes and import charges are calculated at checkout, they will not be payable upon delivery. If these charges are not collected at checkout, they may be payable before or upon delivery and are the customer’s responsibility, unless otherwise stated.

  1. Customs, Taxes, and Other Applicable Charges in the United Kingdom

Orders shipped to the United Kingdom may be subject to taxes, duties, and import fees. Where applicable, these charges will be calculated and collected at checkout.

If taxes or duties are collected at checkout, they will be displayed before you place your order. If these charges are not collected at checkout, they may be payable before or upon delivery and are the customer’s responsibility, unless otherwise stated.

In some cases, additional import costs, customs duties, VAT, brokerage fees, or carrier handling fees may be payable when your order arrives in the United Kingdom. These charges are determined by the UK customs authorities and/or the carrier and are the customer’s responsibility, unless we expressly state at checkout that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend checking local import rules before placing an order.

  1. Customs, Taxes, and Other Applicable Charges in the European Union

Orders shipped to European Union countries may be subject to VAT, customs duties, import taxes, and brokerage or carrier handling fees.

Where applicable, taxes, duties, and import fees will be calculated and displayed at checkout before you place your order. If these charges are not collected at checkout, they may be payable before or upon delivery and are the customer’s responsibility, unless otherwise stated.

If checkout indicates that duties and taxes are prepaid, your order will be shipped with those charges prepaid, and you should not be asked to pay additional import charges upon delivery.

If checkout does not indicate that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or upon delivery.

Import charges are determined by EU customs authorities and/or the carrier and may vary depending on the destination country, product classification, product value, country of origin, and shipping method.

Customs processing may also affect delivery times.

  1. Order Tracking

Once your order has been shipped, we will send you a confirmation email with a tracking number and link, where applicable.

Please note that tracking information may take some time to update after you receive it.

  1. Shipping Destinations

Shipping availability is displayed at checkout.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be displayed before you complete your purchase.

  1. Address Accuracy

Please check your shipping address at checkout. Contact us as quickly as possible if you need to correct it.

  1. Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, contact us and we will help coordinate with the carrier.

  1. Order Changes and Cancellations

Need to change or cancel your order? Contact us as quickly as possible.

We may be able to make changes before your order is shipped, but once it is in transit, it cannot be modified.

Refunds for cancelled or delayed orders will be promptly processed to the original payment method, whenever possible.

  1. Contact

For questions about shipping, contact our team at hello@isdone.store.