Refund policy

1. Return Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Where returns are accepted, items must be returned in the same condition in which they were received, unused, with tags and in their original packaging, unless otherwise stated in the return instructions. The refund may be reduced if the item has been used, damaged, or handled more than necessary.

1. How to Request a Return or Cancellation

To request a return or cancellation, contact us at hello@isdone.store.

Items sent back without a prior return request will not be accepted.

Unless otherwise stated or required by applicable law, return shipping costs for change-of-mind returns are the customer’s responsibility.

1. Damages and Issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you have received the wrong item.

1. Exceptions and Non-Returnable Items

Some items may not be eligible for return, as indicated in the return terms, product listing, website, or store at the time of purchase.

Please contact us if you have questions about whether a specific item can be returned.

1. Exchanges

Contact us for information about exchange options before returning your item.

1. Returns and Cancellations in the European Union

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive the goods, for any reason, unless an exemption applies.

After notifying us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days of being informed of the cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them.

For eligible cancellations, we will refund the product price and the cost of standard delivery if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery that exceeds the cost of standard delivery.

To request a return, follow the instructions above. To request a cancellation, contact us.

1. Returns and Cancellations in the United Kingdom

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive the goods, unless an exemption applies.

After informing us that you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days of receiving the returned goods or receiving evidence that you have sent them.

For eligible cancellations, we will refund the product price and the cost of standard delivery if you paid for delivery. We may not refund any additional amount paid for express or premium delivery that exceeds the cost of standard delivery.

To request a return, follow the instructions above. To request a cancellation, contact us.

1. Refunds

We will notify you after receiving and inspecting your return to let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and credit the refund.

If you do not see your refund within a reasonable period after approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

1. Contact

To request a cancellation, start or enquire about a return, ask about an exchange, or report damaged items, contact us at hello@isdone.store.